Leader of Client Success Strategy

Há 19 horas


São Paulo, São Paulo, Brasil beBeeDirector Tempo inteiro R$200.000 - R$250.000
Sr. Director, Client Success Job Posting

We are seeking an exceptional Sr. Director, Client Success to lead our LATAM territory and drive client lifecycle - leading to adoption, renewals, cross-sell, advocacy and client satisfaction across the client base.

Key Responsibilities:
  • Hire, develop and lead a world-class, client success team responsible for driving client lifecycle.
  • Responsible for continuous improvement of results, reporting of said results, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team.
  • Manage most strategic RSI clients - working closely with executive team, client success, sales, delivery, etc. to demonstrate client ROI, uncover cross-sell opportunities, maintain and nurture executive relationships, drive advocacy and secure renewals.
  • Meet/exceed quarterly quota targets (renewals/cross-sell/advocacy)
  • Build C-level and executive relationships, establishing trusted advisor status
Requirements:
  • 15+ years of experience in Consultative Sales, Account Management, or Business Development.
  • Experience in cross-selling - identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc.
  • Demonstrated, proven track record in helping clients leverage their IT solutions to meet business objectives
  • Experience in renewing and/or negotiating client support contracts
  • Essential Language Skills: Portuguese, English, Spanish.


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