Senior Field Services Operations Manager

Há 4 dias

São Paulo, São Paulo, Brasil beBeeField Tempo inteiro US$80.000 - US$120.000
Field Service Manager Position Overview

A field service manager plays a pivotal role in overseeing all aspects of field service operations, ensuring seamless customer satisfaction and driving business growth through efficient service delivery.

This senior-level position is responsible for leading a team of field service engineers, guiding them to provide top-notch services to customers. Key responsibilities include:

  • Team management: Guide, inspire, and supervise the activities of field service engineers, including assigning tasks, managing schedules, and providing mentorship and support.
  • Service delivery: Ensure effective and timely delivery of field services to customers, encompassing installation, maintenance, repairs, and troubleshooting.
  • Quality control: Implement and maintain quality control processes to guarantee that services meet the highest standards, satisfying customer expectations and company requirements.
  • Resource allocation: Strategically manage and optimize the allocation of resources, such as personnel, tools, equipment, spare parts, and materials, to facilitate efficient service delivery.
  • Customer relationship management: Foster positive relationships with customers, addressing their concerns, and providing exceptional customer service throughout the service delivery process.
  • Performance monitoring: Conduct performance evaluations, offer coaching opportunities, and track key performance indicators (KPIs) to assess team performance, identify areas for improvement, and implement corrective actions when necessary.

The ideal candidate will possess:

  • Higher level qualification in an engineering or chemistry discipline.
  • Strong leadership and management skills.
  • Previous management/team lead experience.
  • Experience in Technical Service environment, leading people and reorganizing processes and organizations.
  • CRM knowledge and familiarity with Quality KPIs.
  • Excellent verbal and written communication skills, with the ability to work across various levels, functions, and regions.
  • Demonstrated interpersonal skills, with the capacity to handle multiple tasks with different priorities.
  • Multicultural management experience is beneficial.
  • Excellent interpersonal, self-motivational, and negotiation skills.
  • Portuguese, English (Spanish is a plus), skills, both verbal and written.
  • Driving license.
  • Willingness to travel mainly within Latam.

At our organization, each member of our 70,000-strong team has a unique story to tell. We are dedicated to enabling our customers to make the world a healthier, cleaner, and safer place.

We are an equal employment opportunity/affirmative action employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected characteristic.

  • Field Service Operations Leader

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeFieldService Tempo inteiro R$60.000 - R$90.000

    Job Opportunity: Field Service ManagerWe are seeking a skilled professional to lead and manage field operations, driving performance improvements and ensuring compliance with Health, Safety and Environmental standards.Key Responsibilities:Identify areas for improvement using performance data and implement corrective actions.Develop and implement strategies...

  • Senior Airport Operations Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeManager Tempo inteiro US$180.000 - US$250.000

    Job Title: Senior Airport Operations ManagerAre you ready to take your career to new heights at American Airlines? As a Senior Airport Operations Manager, you will oversee all aspects of airport operations, ensuring seamless customer service, safety, security, and performance excellence.Key Responsibilities:Supervise and coordinate the performance of airport...

  • Operations Field Service Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeFieldService Tempo inteiro R$32.900 - R$44.900

    Field Service Operations AssistantThis role requires a strong technical background and excellent communication skills to deliver top-notch support services.About the PositionThe Field Service Operations Assistant will be responsible for gaining in-depth knowledge of Tech Support / Services concepts, procedures and methodologies. The successful candidate will...

  • Technical Service Operations Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Aura Capital Humano Tempo inteiro

    Job Description – Technical Services Operations ManagerThis role is part of a multinational medical devices organization located in São Paulo.Responsibilities:- Lead and manage the technical services operations team;- Manage spare parts and service tools inventory, ensuring compliance with local regulations and efficiency in logistics operations;- Oversee...

  • Sales Operations Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeSenior Tempo inteiro R$1.200.000 - R$1.500.000

    Senior Manager PositionThe company is looking for a Senior Manager to lead the sales operations team.Responsibilities:Lead and manage the sales operations team;Develop and implement strategies to improve sales performance;Collaborate with other departments to align sales efforts with overall business goals;RequirementsTo be successful in this role, you will...

  • Senior Operations Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeProject Tempo inteiro R$94.000 - R$122.000

    Job OpportunityWe are seeking a seasoned professional to fill the role of Deputy Project Manager. This individual will be responsible for supporting the Project Manager in overseeing and executing a portfolio of camp management services.Key ResponsibilitiesAssist the Project Manager in leading the execution of services, including camp management, operation,...

  • Technical Service Operations Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Aura Capital Humano Tempo inteiro

    Job Description – Technical Services Operations ManagerThis role is part of a multinational medical devices organization located in São Paulo.Responsibilities:- Lead and manage the technical services operations team;- Manage spare parts and service tools inventory, ensuring compliance with local regulations and efficiency in logistics operations;- Oversee...

  • Technical Service Operations Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Aura Capital Humano Tempo inteiro

    Job Description – Technical Services Operations Manager This role is part of a multinational medical devices organization located in São Paulo. Responsibilities: Lead and manage the technical services operations team; Manage spare parts and service tools inventory, ensuring compliance with local regulations and efficiency in logistics operations; ...

  • Technical Service Operations Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Aura Capital Humano Tempo inteiro

    Job Description – Technical Services Operations Manager This role is part of a multinational medical devices organization located in São Paulo. Responsibilities: Lead and manage the technical services operations team; Manage spare parts and service tools inventory, ensuring compliance with local regulations and efficiency in logistics...

  • Senior Market Operations Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeMarket Tempo inteiro US$160.000 - US$200.000

    Job Title: Senior Market Operations ManagerWe are expanding our presence in Latin America with the establishment of a full-service broker dealer in Brazil. To support this growth, we seek an expert to lead our market operations team and help build out our capabilities.The Senior Market Operations Manager will be responsible for resolving complex F2B issues...