Visitante Experience Specialist

Há 6 dias

Cotia, Brasil beBeeEmpatia Tempo inteiro R$54.000 - R$72.000
Desenvolvedor de Experiência do Visitante

O papel consiste em coordenar a equipe de atendimento ao visitante, garantindo uma experiência única e memorável.

Diretrizes:

  • Estabelecer protocolos para o atendimento ao visitante;
  • Mantener contato com os visitantes através de canais adequados, proporcionando soluções rápidas e empáticas;
  • Gerenciar conflitos entre visitantes e áreas operacionais, encontrando soluções eficazes e humanizadas;
  • Medir indicadores de satisfação dos visitantes e propor melhorias contínuas;
  • Produzir relatórios semanais e mensais com análise de atendimentos e sugestões de melhoria;
  • Participar de reuniões para alinhar estratégias de melhoria e otimização de processos;
  • Aumentar o índice de satisfação do visitante no local.

Habilidades e Qualificações:

  • Nível superior completo (preferencialmente em Turismo, Hotelaria, Administração ou áreas correlatas);
  • Experiência comprovada em atendimento ao cliente presencial em ambientes de alto fluxo;
  • Habilidade de liderança e gestão de equipe;
  • Boa comunicação verbal e escrita;
  • Perfil proativo, empático e com inteligência emocional para lidar com situações de pressão e conflito;
  • Domínio básico de ferramentas de relatórios (Excel, Google Sheets, etc.);
  • Disponibilidade para trabalhar em horários flexíveis e em escala conforme demanda.

Benefícios:

O cargo oferece oportunidades de crescimento profissional e desenvolvimento pessoal. Além disso, proporcionamos um ambiente de trabalho dinâmico e equilibrado.

Outras Informações:

É importante ressaltar que a instituição valoriza a diversidade e igualdade de gênero, sendo um ambiente acolhedor e inclusivo para todos os colaboradores.

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