Exceptional Customer Success Team Leader Wanted

2 semanas atrás

Curitiba, Paraná, Brasil beBeeSuccess Tempo inteiro R$90.000 - R$120.000
Customer Success Team Manager

Welcome to an exciting opportunity to lead our customer success team As a seasoned professional with experience in leadership roles, you will be responsible for guiding and developing high-performing teams, ensuring efficient onboarding, expansion, and retention strategies. If you are passionate about driving growth and excellence, we want to hear from you

As Customer Success Team Manager, your primary responsibilities will include:

  • Leadership Development: Coach and develop leadership skills, focusing on efficiency and effectiveness.
  • Team Management: Lead onboarding, expansion, and retention teams, setting clear goals and follow-up rituals.
  • Process Improvement: Build and scale processes to ensure predictability and efficiency across all fronts.
  • KPI Achievement: Establish clear KPIs (MRR, churn, NRR, activation, onboarding time) and ensure their achievement.
  • Product Adoption: Ensure product adoption based on data and personalized journeys.
  • Upsell and Cross-Sell Opportunities: Identify opportunities to increase revenue through upselling and cross-selling.
  • Churn Reduction: Develop action plans based on data and feedback to reduce churn.

Requirements:

  • Previous experience in CS leadership, having led other leaderships in SaaS companies.
  • Advanced English language proficiency.
  • Strong strategic vision with excellent execution capabilities.
  • Excellent communication and stakeholder management skills.
  • Experience with tools like Hubspot CRM.
  • Analytical ability to make data-driven decisions.
  • A results-oriented profile, responsible for delivering outcomes.

Benefits:

  • Flexible working hours (Monday to Friday, 9 am to 6 pm).
  • Compensatory time off (Banco de Horas).
  • Food/Market Voucher.
  • Medical, Dental, and Group Life Insurance.
  • Pet Plan.
  • iFeel app for emotional comfort.
  • Gympass for personal use and up to 3 dependents.
  • Creditas: Payroll loan services, eligible after 6 months of employment.
  • Stock Options - eligible after 6 months of employment (5 years grace period).
  • Birthday Day Off.
  • Daycare Assistance.
  • Partnership Club with discounts on teaching institutions, language learning services, and more.
  • Referral Program offering up to R$600 per person who stays with us for more than 6 months.
  • Leave of Absence/Time-off: 10 days off for loved ones' passing, 2 days for pet loss, 7 days for marriage, and 30 days for new parents.

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