Senior Chargeback Specialist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeChargeback Tempo inteiro R$56.000 - R$94.000
Chargeback Professional

We're seeking an innovative and detail-driven individual to fill the Chargeback Professional position. The ideal candidate will be eager to learn and develop their skills in this field.

Key Responsibilities:
  • Develop a comprehensive understanding of chargeback business rules, including mastering industry standards and regulations.
  • Collaborate with cross-functional teams to ensure seamless integration of network updates and implement necessary changes efficiently.
  • Work closely with developers to enhance and automate chargeback workflows, ensuring maximum efficiency and accuracy.
  • Effectively translate customer and operational needs into actionable product and technical insights.
  • Investigate disputes, identify potential fraud patterns, and contribute to crafting strong responses.
  • Maintain tight deadlines while managing dispute timelines with precision.
  • Develop foundational knowledge of Ruby programming to support the development of internal tools and automations.
Requirements:
  • A strong desire to learn and grow within the company is essential, regardless of prior experience in chargebacks or coding.
  • Excellent communication and collaboration skills are crucial for success in this role.
  • Attention to detail and a sense of responsibility are vital in maintaining high-quality work.
  • Interest in learning to code (Ruby) is encouraged, with full support provided to those who pursue this path.
  • An investigative spirit, coupled with an ability to detect anomalies and fraud patterns, is highly valued.
  • The capacity to analyze external rule changes from card networks and assess their operational impact is also essential.

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