Process Optimizer

Há 13 horas

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$74.200 - R$98.200
Overview of a Specialized Role

This position involves mapping and optimizing processes to enhance customer experience. It requires collaboration with cross-functional teams to champion customer needs and readiness for new products and features.

Your Impact on Customer Service
  • Risk Prevention focus within the customer journey. Responsibilities include:
  • Enhancing Customer Journeys: Map and improve business processes to boost the customer experience for users, clients, and partners.
  • Create Clear Documentation: Develop and maintain process documentation and instructions for CX agents and Risk teams.
  • Analyze and Report on Data: Use customer service data to identify trends, pain points, and opportunities, then create reports with clear, actionable insights.
  • Solve Root-Cause Issues: Partner with internal teams to identify and solve customer problems and advocate for customer needs in stakeholder meetings.
Who You Are
  • Fluent in Portuguese and English.
  • Experience in making processes efficient and optimized.
  • Strong practical experience with Excel and/or Google Sheets.
  • Knowledge of process improvement methodologies such as Lean Six Sigma.
  • Prior experience in CX roles or knowledge of customer service operations is highly valued.
  • Prior experience or knowledge in fraud prevention, information security, or risk analysis is a differentiator.
  • Familiarity with Zendesk or similar CX ticketing platforms is a plus.
  • Eagerness to learn about and apply AI concepts to optimize CX processes is highly valued.
Benefits and Culture
  • We are a wellness company focused on employee health and wellbeing.
  • Flexible work program allows you to customize your benefits according to your needs.
  • Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
  • Health, dental, and life insurance.
  • Flexible hybrid or full remote options with a home office stipend and monthly flexible work allowance.
  • Ability to adjust working hours based on personal schedule, time zone, and business needs.
  • Vacations after 6 months, 3 days off per year plus 1 extra day per year of tenure (up to 5 extra days) and an extra day for your birthday.
  • 100% paid parental leave for new parents and extended maternity leave.
  • Opportunities for personal and career growth with an investment in employee development.
  • A collaborative, supportive atmosphere with global colleagues in a high-growth tech company; value-based culture of trust, flexibility, and integrity.

  • Supply Chain Optimizer

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeOptimizer Tempo inteiro R$90.000 - R$120.000

    Job Title: Supply Chain OptimizerWe are seeking a Supply Chain Optimizer to join our team. As a key member of our operations team, you will play a critical role in ensuring the efficient flow of goods and services.About the Role:The Supply Chain Optimizer will be responsible for analyzing supply data to identify regional or city supply issues, and drive...

  • Inventory Optimizer

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeInventory Tempo inteiro US$80.000 - US$120.000

    Role OverviewWe are seeking experienced inventory professionals to join our team as Inventory Optimizers. This position focuses on developing and implementing strategic inventory management plans to optimize operational efficiency, reduce stockouts, and maintain healthy inventory metrics.Main ResponsibilitiesMonitor and analyze inventory levels to provide...

  • Global Process Optimizer

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro R$80.000 - R$100.000

    Business Improvement SpecialistWe are a leading global brewer and one of the world's top 5 consumer product companies, with over 500 beer brands. Our goal is to fully leverage data and drive digital transformation and organic growth for our business worldwide.Key Responsibilities:Identify opportunities for process enhancement in collaboration with various...

  • Transportation Process Optimizer

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeLogistics Tempo inteiro R$102.500 - R$157.000

    Job SummaryThe Logistics Optimization Manager will be responsible for developing a world-class transportation process that delivers goods on time at the best cost. This role requires an ambitious individual who can represent a critical function within our wider operations, as we work to continuously improve service levels, capacities, and costs of the line...

  • Customer Returns Process Optimizer

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeImprovement Tempo inteiro R$93.000 - R$124.500

    Customer Experience Improvement ManagerAbout the Job:The ideal candidate will be responsible for driving process improvements in customer returns programs.This role involves building and maintaining systems to track results, identifying opportunities for improvement based on data, and working with stakeholders to provide a seamless customer...

  • Industrial Process Optimizer

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeSolutions Tempo inteiro R$50.000 - R$70.000

    Industrial Solutions ExpertWe are seeking a skilled Industrial Solutions Expert to join our team. This role involves collaborating with clients to optimize their maintenance processes and improve operational efficiency.The ideal candidate will have experience in maintenance, production, or industrial environments, with a strong background in analytical...

  • Process Control Strategy Lead

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeStrategy Tempo inteiro R$1.000.000 - R$1.500.000

    Job DescriptionWe are seeking a skilled Process Control Strategy Lead to join our team. As a key member of our organization, you will be responsible for ensuring the consistent development, deployment, and governance of process control standards, technologies, and job aids in alignment with global, regional, and industry standards and innovations.Key...

  • Senior Business Process Optimizer

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeData Tempo inteiro R$73.491 - R$126.159

    Business Intelligence Specialist Job DescriptionWe are seeking a highly skilled professional to join our team of experts in business process optimization.About the RoleYou will be responsible for identifying areas for improvement, gathering requirements, and providing actionable solutions to enhance business performance.Key ResponsibilitiesManage and resolve...

  • Sap Apo

    2 semanas atrás

    São Paulo, São Paulo, Brasil It2You Tempo inteiro

    RemotoImediatoIndeterminado**Requirements**:Ingles avançado1. Deep understanding of SNP Process2. SNP Optimization3. Linear Optimization4. Discrete Optimization5. Trouble shooting in SNP6. Optimizer Profiles7. Analyzing Optimization Run Results8. Identify issues from the OPT Log9. for unfulfilled orders10. for Capacity overloads11. Product...

  • Customer Experience Optimizer

    Há 12 horas

    São Paulo, São Paulo, Brasil beBeeExcellence Tempo inteiro R$800.000 - R$1.200.000

    Process Excellence OpportunityA role is available to optimize customer experiences and protect the business from fraudulent activities.The OpportunityWe are seeking a process improvement expert who will map, enhance, and document processes that empower our support agents to provide seamless and effective services.Your ImpactFocus on risk prevention in the...