Technical Support Expert Lead

Há 2 dias

São Paulo, São Paulo, Brasil beBeeEngineering Tempo inteiro US$103.157 - US$158.737
Job Title: Technical Support Engineering Manager

We are seeking a skilled Technical Support Engineering Manager to join our team. This role will involve leading a team of support engineers and managing customer relationships to deliver exceptional service and drive business growth.

About the Role

The Technical Support Engineering Manager will be responsible for collaborating with cross-functional teams to resolve complex technical issues, tracking resolution speed, and removing roadblocks. The successful candidate will also ensure customers stay informed about issue status and manage their relationship.

This is an exciting opportunity for a motivated individual who wants to develop deep technology industry knowledge and become adept at building and leading diverse teams.

We offer a dynamic work environment where employees can grow and develop their skills. As a valued member of our team, you will have opportunities to contribute to our mission to empower every person and organization on the planet to achieve more.

Key Responsibilities
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Track resolution speed and remove roadblocks to prevent issues from being resolved.
  • Ensure customers stay informed about issue status and manage their relationship.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field.
  • 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience.
  • 1+ year(s) of people management experience.
  • Language Qualification English Language: confident in reading, writing, and speaking.
Preferred Qualifications

We also welcome applicants with:

  • CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification.
  • Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience.
  • Ability to effectively communicate with customer managers and executives on technical and business issues.
  • Organization, time management, project management, and negotiation skills.
  • 3+ years of experience providing support for enterprise level premier customers.
What We Offer

As a member of our team, you will have access to:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

We are committed to creating an inclusive workplace where everyone feels valued and supported. If you are passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.

],

  • Technical Support Expert

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeetechnical Tempo inteiro R$45.000 - R$60.000

    Job Title:Technical Support ExpertAbout the Role:We are looking for a skilled Technical Support Expert to join our team. In this role, you will be responsible for providing top-notch technical support to our clients, identifying and resolving complex technical issues.Main Responsibilities:Provide exceptional technical support via phone, email, and chat...

  • Technical IT Support Expert

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeICTspecialist Tempo inteiro R$80.000 - R$142.000

    Job Summary:We are seeking an experienced Ict Specialist to provide expert-level technical support for our global ICT systems.

  • Technical Support Team Lead

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeManager Tempo inteiro US$90.000 - US$120.000

    Job TitleA people manager is sought to lead a team of technical support engineers in resolving complex inquiries and supporting enterprise customers across the product portfolio.Lead and develop a team of technical support engineers.Manage onboarding, mentoring, and ongoing development of team members.Drive operational efficiency through KPI tracking,...

  • Tech Lead for Enterprise Technical Support

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$120.000 - US$150.000

    Job Title:Technical Support Manager">Key Responsibilities:Lead and develop a team of technical support engineers to provide exceptional customer service.Manage onboarding, mentoring, and ongoing development of team members to ensure operational excellence.Drive efficiency through KPI tracking, process optimization, documentation, and change...

  • Support Expert

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000

    Expert Support SpecialistThe role requires delivering exceptional customer experiences, with a keen understanding of technical concepts and excellent communication skills.Key Responsibilities:Provide technical guidance to customers via phone, email, and chatTake ownership of customer issues through resolution, being empathetic, responsive, resourceful, and...

  • Technical Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$55.000 - R$85.000

    Empowering customers through expert technical support and education is a key priority for our organization. As a Technical Support Specialist, you will be the face of our company, engaging with clients via multiple channels to resolve technical issues and provide product training.Key Responsibilities:Deliver exceptional technical support to customers via...

  • Technical Support Manager

    Há 18 horas

    São Paulo, São Paulo, Brasil Scylladb Tempo inteiro

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...

  • Field Support Technical Expert

    Há 22 horas

    São Paulo, São Paulo, Brasil Nordex Group Tempo inteiro

    Join to apply for the Field Support Technical Expert role at Nordex Group.Get AI-powered advice on this job and more exclusive features.Job Description:The Field Support Technical Expert's main purpose is to provide electrical or mechanical technical expertise and support site personnel during installation, finishing, and commissioning phases to prepare the...

  • Technical Solutions Expert

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeExpert Tempo inteiro

    Job Description:We are seeking a skilled Technical Solutions Expert to join our team. As a Technical Solutions Expert, you will be responsible for resolving technical doubts and ensuring compliance with service level agreements.Key Responsibilities:Solve complex technical problems and provide expert-level support to internal and external...

  • Technical Support Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Siena AI Tempo inteiro

    **About us**:At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...