Chief Customer Value Officer

Há 5 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$100.000 - US$120.000
Drive Customer Success

Lead the way in ensuring customers realize value from our platform by developing and executing comprehensive plans that align with their business goals.

Key Responsibilities:

  • Collaborate with customers to drive product adoption, helping them achieve desired outcomes and maximize ROI
  • Develop a deep understanding of customer businesses and conduct regular health checks to identify areas for improvement
  • Build strong relationships with key stakeholders within each account through education, coaching, and effective communication
  • Represent customer interests as a trusted advisor, advocate, and marketing thought leader, facilitating regular executive business reviews
  • Partner with customers to design, launch, and manage targeted marketing campaigns focused on engagement and revenue growth
  • Stay up-to-date on industry trends and best practices for digital marketing and analytics, applying this knowledge to benefit customers
  • Provide actionable insights gleaned from customer data and market research to inform strategic decisions
  • Empower customers to get maximum value from our platform by leveraging its full range of features and functionalities
  • Serve as a liaison between customers and internal teams to ensure seamless collaboration and issue resolution
  • Address customer concerns with confidence and professionalism, delivering exceptional service at all times
Requirements

We seek individuals with:

  • Bachelor's / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields
  • Minimum 5-8 years of experience, preferably 2-3 years in a Customer Success Manager or Account Manager role
  • Strong technical acumen and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools
  • Knowledge and understanding of APIs, SDKs, and data analytics tools

Nice to Have:

  • Understanding of customer lifecycle management, retention strategies, and campaign optimization
  • Post-graduate qualifications in Digital Marketing or a related field
Measures of Success

Our success is measured by:

  • Client Retention: Renewal and churn rates
  • Product Adoption: Depth and breadth of platform features utilized by clients
  • ROI Performance: Effectiveness of client campaigns and engagement
  • Client Satisfaction: Net Promoter Score, case studies published, and feedback received
  • Expansion: Upsell and cross-sell opportunities
About Us

Our mission is to empower brands to build meaningful connections with their customers through innovative solutions. We believe technology has the power to transform lives and are committed to creating solutions that drive positive change.

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