Leading Payments Experience Strategist
Há 5 dias
About Amazon Brazil
We value Diversity, Equity, and Inclusion (DEI) in all job positions. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'.
We are looking for an experienced Program Manager to lead the Payments Refund Program in our Payment Business Operation team. The role involves addressing pain points in Payment experience in Latam that harm customers in BR, ELA, and MX, leading to contacts and decrease in engagement.
This position requires someone who can work independently in a fast-paced, technical environment. The candidate should be a problem solver with experience in relationship management, cross-reference roadmaps, and delivering results.
Key Responsibilities:
- Program management working together with technical teams to improve payments products and customer experience.
- Strong data analysis experience, extracting insights that drive business decisions.
- Dive deep into internal and external data to understand Payments gaps within Amazon.
- Work backward from customer's pain points and translate them into actionable improvement plans.
- Evaluate payment partners, benchmark learning from other geos, and improve Amazon's payment operations to reduce friction in payment experience.
- Work with engineering and product teams to prioritize, scope, and rollout fixes or additional features with a track of success metrics to assure completeness.
Basic Qualifications:
- Product or program management, product marketing, business development, or technology experience.
- Bachelor's degree or equivalent.
- Experience owning/driving roadmap strategy and definition.
- Experience with end-to-end product delivery.
- Advanced English.
Estimated Salary: $120,000 - $180,000 per year, based on industry standards and location.
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