Business Customer Support Associate
4 semanas atrás
About the Role
Wise is a global technology company that is building the best way to move and manage money. We are looking for a Business Customer Support Associate to join our team in Sao Paulo, Brazil.
Key Responsibilities
- Provide world-class customer support via email and phone channels for Portuguese and English speaking customers all over the world.
- Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact.
- Be creative, friendly, and solution-oriented with customers and colleagues.
- Understand the need to meet expectations, rise above them, and go that extra mile for customers.
Requirements
- You have strong verbal & written English skills and fluent Portuguese language skills – you'll be supporting Portuguese and English speaking customers, but the working language at Wise is English.
- You're flexible. You're willing to work 6×1 (six days of working and 1 day of rest) with 6 hours of work per day, up to 36 hours per week (shifts vary between 9am-8pm).
- You're organized. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask.
- You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense.
- You're an exceptional communicator. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will.
- You're open-minded. You're comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can't wait to be part of the team.
- You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will.
What We Offer
- Salary for this role is 5670 BRL gross per month.
- RSU's in a rapidly growing company.
- Flexible working model – During the first six months, you'll be in office most days of the week to become fully immersed in Wise's culture and ways of working. After the initial period, you'll be in office at least 3 days per week.
- An annual self-development budget.
- Health and dental allowance for you and your dependents.
- Company-paid: Life Insurance, and an EAP program.
- Paid time off: 30 days vacation + 3 "Me" days + 1 volunteer day, annually.
- A paid 6-week sabbatical leave after four years.
- 18-weeks of paid parental leave, after a year with us and child care assistance.
- Transportation vouchers.
- Meal (708 BRL per month) and food (1,166 BRL per month) vouchers.
- TotalPass access to 3,500 gyms and studios throughout Brazil.
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