Customer Support Associate

4 semanas atrás


São Paulo, São Paulo, Brasil Wise Tempo inteiro

About the Role:

We are seeking a highly skilled and multilingual Customer Support Associate to join our team at Wise. As a Customer Support Associate, you will be responsible for providing world-class customer support to our clients via phone, email, and chat channels.

Key Responsibilities:

  • Provide exceptional customer support to clients in Japanese, Portuguese, and English.
  • Understand and meet the needs of our clients, rising above expectations and going the extra mile when necessary.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product knowledge and provide accurate information to clients.

Requirements:

  • Fluency in Japanese and Portuguese, with strong verbal and written English skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Flexibility to work 6x1 schedule with 6 hours of work per day, up to 36 hours per week.

What We Offer:

  • Competitive salary and language differential.
  • RSU's in a rapidly growing company.
  • Flexible working model with opportunities for growth and development.
  • Annual self-development budget.
  • Health and dental allowance for you and your dependents.
  • Company-paid life insurance and EAP program.
  • Paid time off, including 30 days vacation, 3 'Me' days, and 1 volunteer day.
  • 6-week sabbatical leave after four years.
  • 18-weeks of paid parental leave and child care assistance.

About Wise:

We are a people-driven company that values diversity, equity, and inclusion. We believe in creating a workplace where everyone feels respected, empowered, and able to contribute to our mission. If you're passionate about customer support and want to join a dynamic team, we encourage you to apply.



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