Customer Support Associate

4 semanas atrás


São Paulo, São Paulo, Brasil Wise Tempo inteiro

About Wise

Wise is a global technology company that's building the best way to move and manage money. Our mission is to make money without borders a reality for everyone, everywhere.

Job Description

We're looking for a Customer Support Associate to join our team in Sao Paulo, Brazil. As a Customer Support Associate, you will be responsible for providing world-class customer support to our Japanese, Portuguese, and English-speaking customers via phone, email, and chat channels.

Key Responsibilities

  • Provide exceptional customer support via multiple channels, ensuring that customers have an excellent experience with Wise.
  • Understand the importance of making customers happy and strive to meet and exceed customer expectations.
  • Be creative, friendly, and solution-oriented when interacting with customers and colleagues.
  • Work collaboratively with the team to meet performance metrics and deliver a great customer experience.

Requirements

  • Fluent in Japanese and Portuguese, with strong verbal and written English skills.
  • Flexible and willing to work 6x1 (six days of work and one day of rest) with 6 hours of work per day, up to 36 hours per week.
  • Organized and methodical in approach, with the ability to multitask and work under pressure.
  • Exceptional communication skills, with the ability to own up to mistakes and follow through on commitments.
  • Open-minded and comfortable with feedback, with a desire to learn and grow.
  • Team-player with a strong sense of respect and empathy for colleagues.

What We Offer

  • Competitive salary of 5,670 BRL monthly, plus language differential.
  • RSU's in a rapidly growing company.
  • Flexible working model, with a mix of in-office and remote work.
  • Annual self-development budget.
  • Health and dental allowance for you and your dependents.
  • Company-paid life insurance and EAP program.
  • 30 days of vacation, 3 'Me' days, and 1 volunteer day per year.
  • 6-week sabbatical leave after four years.
  • 18 weeks of paid parental leave, with child care assistance.
  • Transportation vouchers.
  • Meal and food vouchers.
  • TotalPass access to 3,500 gyms and studios throughout Brazil.

How to Apply



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