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Há 2 dias
Oversee a team of Services Consultants in LATAM to deliver superior customer outcomes. Ensure project success, manage escalations, and develop strategic partnerships with Sales and Solution Architects.
Key Responsibilities- Leadership & Development: Lead, coach, and develop a team of Services Consultants in the LATAM region.
- Regional Business Management: Own and manage Services revenue delivery for LATAM, including project forecasting, quarterly target tracking, and weekly reporting to leadership.
- Cross-Functional Collaboration: Partner with the Solution Architect team to scope and define new customer engagements.
- Customer Success & Escalation Management: Serve as the primary escalation point for LATAM Professional Services projects.
- 6+ years of experience in software implementation, preferably with leadership experience.
- Demonstrated success in owning and achieving revenue or delivery targets.
- Strong background in managing customer escalations and influencing executive-level stakeholders.
- Excellent communication and presentation skills, in both Portuguese and English (Spanish a plus).
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