Customer Experience Manager

Há 2 dias

Aeroporto Internacional de Guarulhos, Brasil beBeeCustomerCare Tempo inteiro R$80.000 - R$120.000

Job Overview

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We are seeking a highly skilled Customer Care Officer to join our team.

  • This is an exciting opportunity to work in a dynamic and fast-paced environment where you will be responsible for managing customer care in the assigned region.
  • You will deliver exceptional customer service to customers who have experienced a service failure, responding to their concerns in a timely and professional manner.
  • As a key member of our Customer Care Team, you will investigate and analyze customer complaints from all communication channels, providing prompt feedback and recommendations for service recovery and settlement of complaints.
  • Additionally, you will manage customer feedback databases, generating reports and insights that inform business decisions.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally.

• Analyze complex customer cases and make informed decisions regarding compensation and resolution.

• Develop and maintain positive relationships with customers, airport stations, legal departments, and other stakeholders.

• Stay up-to-date with consumer legislation and commercial trends, applying this knowledge to drive business growth and excellence.

Requirements:

• Strong understanding of consumer legislation and commercial acumen.

• Excellent written and verbal communication skills.

• Ability to analyze complex cases and determine customer requests and intent.

• Proven ability to work in a fast-paced environment and meet deadlines.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Collaborative and supportive work environment.

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