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Account Director
2 meses atrás
About the Role:
We are seeking an experienced Account Director to join our team at Insider. As an Account Director, you will be responsible for driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders across all account bases.
Key Responsibilities:
- Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints
- Take ownership of renewal success and strategy to achieve key commercial/contractual targets
- Assist sales for upselling and initiating opportunities with the right product and right contact
- Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
- Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
- Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on
- Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
Requirements:
- A university degree in Business, Marketing, Engineering, or related fields
- 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Strong communication skills in both writing and speaking (English & Native Language)
- High sense of responsibility and accountability
- Strategic thinking with excellent project management skills
- Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
- Proven track record of using sales & persuasive skills
- Experience in negotiating and navigating contracts and legal discussions
- Adaptability to a fast-paced, high growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
- Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist)
- Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
What We Offer:
- We offer many hard and soft skills training to help you improve and challenge yourself
- You'll have space to share your skills through training and workshops if you wish
- We'll provide you with a paid Spotify account subscription
- You'll have a chance to work in an international, diverse, and inclusive environment
- Our working model embraces the best of both worlds with a delightful hybrid approach
- You'll be part of an industry that's shaping the future of customer experiences