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Java Support Engineer

3 meses atrás


São Paulo, São Paulo, Brasil Itps Tempo inteiro

Java Application Support Company:
Itps

Job Type:

Full-Time Location:
São Paulo, São Paulo

Job Description
  • Key Responsibilities:
  • Providing support and troubleshooting for Java applications, addressing technical challenges faced by clients, partners, and internal teams.
  • Managing issues through ticketing systems while adhering to established operating procedures.
  • Creating, scheduling, and monitoring job processes, as well as resolving job-related issues.
  • Leading the support team and maintaining regular communication with clients.
  • Assisting the team with daily operational tasks.
  • Reviewing application logs and tracing issues back to the source code.
  • Handling and resolving production incidents, including system outages, job failures, and data discrepancies.
  • Executing daily operations through ticketing tools and ensuring compliance with service level agreements (SLAs).
  • Updating relevant tools with case notes, status updates, and closure information as per SLA requirements.
  • Testing application functionalities and familiarizing with various testing tools.


CV:

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