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Workstation Support Specialist
2 meses atrás
We are seeking a highly skilled and experienced Technical Support Associate to join our team at Visa. As a Technical Support Associate, you will be responsible for providing exceptional technical support to our end-users, ensuring that they have a seamless and efficient experience with our systems and services.
Key Responsibilities- Provide Technical Support: Respond to and resolve technical issues related to workstations, mobile devices, voice and video equipment, and endpoint security tools.
- Escalate Issues: Escalate complex technical issues to senior technicians or support groups as needed.
- Perform Daily Sweeps: Perform daily sweeps to ensure all conferencing equipment is functioning properly.
- Collaborate with End-Users: Interact with end-users to collect information, understand issues, and perform diagnostic procedures to resolve issues.
- Maintain Incident Records: Maintain accurate records of incidents and resolutions using ITSM Ticketing tool, Service Now.
- Consult with Senior Technicians: Consult with senior technicians and utilize technical resources to solve customer problems.
- Install and Configure Hardware/Software: Install and configure workstation, telephony, and mobile hardware/software as required.
- Provision and Prepare Workstations: Provision and prepare workstations using standard images.
- Maintain Asset Database: Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed.
- Strong Customer Service Skills: Provide exceptional customer service to end-users.
- Technical Experience: Minimum of 6 months of relevant work experience or a Bachelor's Degree.
- Technical Knowledge: Strong experience in providing technical support for workstations, mobile devices, voice and video equipment, and endpoint security tools.
- Communication Skills: Excellent interpersonal skills, ability to communicate effectively with a wide variety of users and technical teams.
- Problem-Solving Skills: Effective problem-solving skills, ability to assess, analyze, and research technical situations and provide viable alternatives.
- 2-4 Years of Experience: 2-4 years of experience as a technician supporting over 300 users with installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
- Technical Certifications: Technical certifications such as CompTIA A+ or equivalent.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
