IT Support Expert

Há 18 horas

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$4.500 - R$8.500

Become a Technical Support Specialist with our team and make a real impact on customer success.

Technical Support Specialist
  • Provide expert-level technical support for software, troubleshooting issues and isolating root causes.
  • Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently.
  • Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency.
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs.
  • Go above and beyond to deliver outstanding customer service at every interaction.
  • Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes.
  • Maintain and update Knowledge Base articles to improve self-service resources for clients.
  • Provide regular status updates to management, clients, and all relevant stakeholders.
  • Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency.
Required Qualifications:
  • 5+ years of experience in Customer Support/Technical Support roles.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Fluent in English (spoken and written).
  • Strong problem-solving skills with deep investigative and analytical abilities.
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles.
  • Ability to work independently and think outside the box to solve technical challenges.
  • Ability to work standard business hours.
  • Experience in customer-facing roles with demonstrated communication excellence.
Benefits:
  • Join a growing, innovative company.
  • Develop your skills with a supportive team.
  • Career advancement opportunities and professional growth paths.
  • Remote work flexibility.

Ready to take your career to the next level?

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