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Housekeeping Services Manager
2 meses atrás
We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Accor Hotels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service delivery in our hotel.
Key Responsibilities- Leadership and Team Management: Provide guidance and support to housekeeping staff to ensure they are equipped to deliver exceptional service and maintain the highest standards of cleanliness.
- Quality Assurance: Conduct regular inspections to ensure that all areas of the hotel meet our high standards of cleanliness and presentation.
- Staff Development: Identify training needs and develop training programs to enhance the skills and knowledge of housekeeping staff.
- Operational Efficiency: Analyze and improve housekeeping processes to increase efficiency and reduce costs.
- Customer Service: Ensure that all guests receive a warm and welcoming experience, and that any issues are resolved promptly and professionally.
- Communication: Maintain effective communication with other departments to ensure seamless delivery of services and to address any issues that may arise.
- Compliance: Ensure that all housekeeping staff are aware of and comply with company policies and procedures, including health and safety regulations.
- Experience: Minimum of two years' experience in a housekeeping management role, preferably in a hotel environment.
- Skills: Excellent leadership and communication skills, with the ability to motivate and develop a team. Strong analytical and problem-solving skills, with the ability to work under pressure in a fast-paced environment.
- Qualifications: Diploma in Hotel Management or a related field, or equivalent experience.
- Language: Fluency in English, with the ability to communicate effectively with guests and staff.