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Incident Management Professional
2 semanas atrás
Incident Management Specialist
">- ">
- This is an exciting opportunity to join our Monitoring Team as a highly skilled and motivated Incident Management Specialist.">
In this role, you will play a key part in ensuring business continuity and protecting customer experience by proactively managing incidents. You will be responsible for monitoring all business systems, detecting incidents across multiple service dependencies, and reacting by executing appropriate redundancy protocols based on service type.
">We are looking for a professional with excellent problem-solving skills, who can work well under pressure and maintain attention to detail even in stressful situations. As an Incident Management Specialist, you will have the opportunity to learn and develop new skills, working collaboratively with other teams to resolve complex issues.
">You will be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence. We offer a supportive and collaborative team environment, opportunities for professional growth and development, and comprehensive benefits and competitive compensation.
">The ideal candidate will have previous experience in Monitoring, Incident Management or a similar role, knowledge of Monitoring and Incident Reporting methodologies and processes, and excellent written and verbal communication skills in English. Experience working with Grafana or similar tools would be advantageous.
">Key Responsibilities">- ">
- Monitor business systems and detect incidents across multiple service dependencies;">
- React to incidents by executing appropriate redundancy protocols based on service type;">
- Coordinate incident communication with multiple parties;">
- Familiarize yourself with Incident Management documentation and learn company products at a technical and operational level;">
- Liaise with third parties during Incident Management;">
- Understand how environments and available configurations work;">
- Acquire insight into Incident Management processes in a global company;">
- Communicate daily with other teams in and outside the company;">
- Constantly develop skills and get new knowledge in the Incident Management domain;">
- Carry out investigations to determine Incident root causes;">
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- Previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended);">
- Knowledge of Monitoring and Incident Reporting methodologies and processes;">
- Excellent written and verbal communication skills in English;">
- Ability to work well under pressure and maintain attention to detail;">
- Experience working with Grafana or similar tools (advantageous).">
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- Supportive and collaborative team environment;">
- Opportunities for professional growth and development;">
- Comprehensive benefits and competitive compensation;">
- Diverse and inclusive workplace where everyone is welcome;">
We celebrate differences and encourage everyone to join us and be themselves at work.
