Customer Support Specialist

Há 6 dias

Brasília, Distrito Federal, Brasil CloudWalk Tempo inteiro

About CloudWalk:

We are a leading fintech company, recognized for our rapid growth and innovative approach. As a unicorn with millions of satisfied customers, a talented team, and significant funding and revenue, we are a unique and exciting place to work.

The Role:

You will be the primary point of contact for our customers, providing exceptional support and solutions to their technical issues. Your mission will be to deliver outstanding service, resolve problems efficiently, and turn challenges into successes.

Key Responsibilities:

  1. Engage with customers through various channels, offering top-notch support and solutions.
  2. Investigate and resolve customer inquiries and technical issues, providing alternative solutions to retain and delight our customers.
  3. Conduct follow-ups and manage callbacks to ensure customer satisfaction.

Requirements:

  1. Excellent communication skills, with the ability to interact effectively with customers.
  2. A strong desire to create exceptional customer experiences.
  3. Analytical skills and logical problem-solving abilities.
  4. A sense of ownership and responsibility for each customer interaction.
  5. Meticulous attention to detail and a commitment to continuous learning and improvement.
  6. Fluency in Portuguese.
  7. Upper intermediate English skills for internal communication with our diverse team.
  8. Fundamental understanding of prompt engineering and ability to interact with AI technologies.
  9. Basic knowledge of SQL.

Preferred Qualifications:

  1. Familiarity with programming languages, particularly Ruby or Python.
  2. Passion for technology and tools like ChatGPT, and how they can enhance customer experiences.

What We Offer:

  1. A dynamic and supportive work environment, with opportunities for growth and learning.
  2. A fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Diversity and Inclusion:

We value social inclusion, respect, and appreciation for all individuals. We strive to create a welcoming work environment where each team member can be authentic, regardless of their background or identity.

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