Multilingual Technical Resolution Expert
Há 6 dias
The role of a Trilingual Complaint Assistant entails delivering top-notch technical support to clients and resolving their issues efficiently.
Main Responsibilities:
- Maintain high-quality transactions according to established standards
- Field incoming help requests from clients via telephone and/or emails in a courteous and professional manner
- Document all relevant client information, including name, department, contact details, and nature of problem or issue
- Update own availability in the RAVE system to ensure seamless productivity
- Record, track, and document all queries received, steps taken to resolve issues, and total successful and unsuccessful resolutions
- Adhere to standard processes and procedures to resolve all client queries effectively
- Identify and stay updated on product details to enhance client interaction and troubleshooting
- Develop and maintain self-help documents for customers to expedite resolution time
- Recognize red flags and escalate critical client issues to Team leader in cases of delayed resolution
Essential Skills and Qualifications:
- Exceptional communication and problem-solving skills
- Able to work collaboratively in a team environment
- Strong customer service skills
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