Salesforce Support Professional
Há 5 dias
We are seeking a skilled Salesforce Support Analyst to join our team. The ideal candidate will have experience in providing technical support and assistance to users of the Salesforce platform, with a focus on North American and Latin American users and timezones.
Key Responsibilities- Provide technical support and assistance to users of the Salesforce platform (SFDC, CPQ, and Field Service)
- Exceed client expectations by providing an amazing support experience
- Identify and resolve client issues via our support ticketing system
- Answer how-to questions
- Replicate, troubleshoot, and describe simple bugs and report to the development team
- Reference and provide clients with knowledge articles regarding software functionality and best practices
- Provide clients with root cause analysis and in-depth troubleshooting
- Meet or exceed Service Level Agreements through effective incident management
- Keep thorough, clear, and complete records in the ticketing system of all actions taken
- Escalate tickets as appropriate
- Be friendly, efficient, and dependable, and always provide timely updates to users
- Create documentation of Support processes
- Contribute to overall content and quality of the Videojet support knowledge base
- Stay up to date on new functionality or changes that the business is requesting and the development team is releasing
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