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Channel Partner Support Representative II
2 meses atrás
About the Role
Zebra Technologies is seeking a highly skilled and motivated Channel Partner Support Representative II to join our team. As a key member of our PartnerConnect program, you will be responsible for providing exceptional support to our partners and sales team.
Key Responsibilities
- Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits, and administration.
- Collaborate with internal teams to ensure non-program related inquiries are directed/resolved as appropriate.
- Proactively engage partners to ensure annual compliance is completed.
- Work with partners to onboard and offboard and understand the PartnerConnect program.
- Assist partners with tool access and navigation, deal registration administration, and issue troubleshooting/resolution.
- Influence registration review and processing.
- Partner administrator account setup, tool access requests, partner account maintenance, contact management.
- Troubleshoot and resolve PartnerGateway login issues experienced by partners.
- Work to resolve partner issues with tools and processes, escalate as necessary, and coordinate resolution.
- Account merges/ acquisitions processing, review accounts, understand merge process, initiate and process account merges as appropriate, account cleanup/deduplication, review and process company name and address changes.
- Active participation in system testing.
- Reporting, management, and delivery of ongoing program requirements.
Requirements
- Preferred Education: BA/BS degree in a relatable field or equivalent work experience.
- Preferred Work Experience: 1-2 years of experience in customer support and administration.
- Key Skills and Competencies:
- Team player
- Action-oriented
- Customer-focused
- Results-driven
- Strong problem-solving
- Excellent time and task management
- CRM/PRM knowledge
- Excel/PowerPoint/Salesforce
- Channel program administration
- Awareness of regional and cultural differences
- Excellent written/verbal communications
- Calm and confident telephone manner
- Multitasking abilities
- Attention to detail and accuracy
About Zebra Technologies
Zebra Technologies is a leading company that extends the edge of possibility by shaping the future of work on the front line. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence, delivering better experiences for workers and those they serve.
