Channel Partner Support Specialist

Há 4 dias

São Paulo, São Paulo, Brasil Zebra Tempo inteiro

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate customer and partner needs and solve their challenges.

As a Channel Partner Support Representative II, you will be a part of Zebra Nation, a community that values collaboration, innovation, and customer satisfaction. You will work closely with partners and sales personnel to resolve inquiries related to the PartnerConnect program, provide training and access to program tools, and manage outbound calls as needed.

The primary purpose of the Channel Partner Support Representative II is to provide daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems, and processes utilized to conduct business with Zebra. The role is responsible for handling all inquiries and supporting training and access for partners on program tools.

Responsibilities

  • Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits, and administration.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
  • Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.
  • Proactively engage partners to ensure annual compliance is completed.
  • Work with partners to on- and off-board and understand the PartnerConnect program.
  • Assist partners with a variety of tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account set up, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway login issues experienced by partners.
  • New partner application vetting, processing, onboarding.
  • Work to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution.
  • Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
  • Active participation in system testing.
  • Reporting, management, and delivery of ongoing program requirements.

Requirements

  • Preferred Education: BA/BS degree in a relatable field or equivalent work experience.
  • Preferred Work Experience: 1-2 years of experience in customer support and administration.
  • Key Skills and Competencies:
    • Team player
    • English Proficiency
    • Action-oriented
    • Customer-focused
    • Results-driven
    • Strong problem-solving
    • Excellent time and task management
    • CRM/PRM knowledge
    • Excel/PowerPoint/Salesforce
    • Channel program administration
    • Awareness of regional and cultural differences
    • Excellent written/verbal communications
    • Calm and confident telephone manner
    • Multitasking abilities
    • Attention to detail and accuracy a must

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via email or outside of the system. If you are a victim of identity theft, contact your local police department.

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