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Client Relationship Specialist
2 semanas atrás
This role encompasses the essence of customer-centricity, where the successful candidate will serve as the primary point of contact for assigned accounts, fostering trusted relationships with both clinical and administrative users.
The ideal candidate will be responsible for managing day-to-day customer inquiries, collaborating internally to address challenges efficiently, and driving adoption through ongoing education and workflow integration.
Key Responsibilities:- Serve as the main point of contact for assigned accounts; build trusted relationships with both clinical and administrative users.
- Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.
- Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.
- Track customer engagement and satisfaction metrics; identify risks and opportunities for deeper adoption.
- Gather input from customers and work with internal teams to continuously improve the product and customer experience.
- Develop tailored engagement plans to help customers meet defined success outcomes.
- Maintain detailed records of all interactions, risks, and action items in internal systems.
- Assist in developing success stories and case studies that highlight customer outcomes.
- 5+ years in customer success, account management, or clinical enablement roles, preferably in healthcare or digital health.
- Familiarity with hospital or clinical workflows and the ability to navigate complex stakeholder environments.
- Exceptional communication and interpersonal skills.
- Organized, proactive, and comfortable managing multiple priorities.
- Familiarity with the product lifecycle from conception to launch as well as product management tools and methodologies (e.g. Agile, Scrum).
- Familiarity with software development processes and tools. Has a basic knowledge of network connectivity and hardware. Basic knowledge of UX/UI principles to collaborate effectively with design teams.
- Willingness to travel up to 15%.
This position requires a unique blend of technical expertise, business acumen, and interpersonal skills. If you are passionate about delivering exceptional customer experiences and have a strong background in customer success, we encourage you to apply.
We OfferA dynamic work environment that fosters growth, innovation, and collaboration. Our team is dedicated to making a meaningful impact in the healthcare industry, and we invite like-minded individuals to join us on this journey.
