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Telecom Customer Relationship Manager

2 meses atrás

Porto Alegre, Rio Grande do Sul, Brasil RED PILL RECURSOS HUMANOS ESPECIALIZADOS LTDA Tempo inteiro

Job Summary:

We are seeking a skilled Microsoft Dynamics CRM Specialist to join our team at Red Pill Recursos Humanos Especializados Ltda. In this role, you will be responsible for managing, configuring, and optimizing our Microsoft Dynamics CRM system to support our customer relationship management needs.

Key Responsibilities:

  • CRM Administration: Manage the day-to-day administration of Microsoft Dynamics CRM, including user setup, security roles, and system configurations. Ensure the CRM system is running efficiently and securely.
  • System Customization: Customize and configure Microsoft Dynamics CRM to meet business requirements. Develop and implement workflows, dashboards, reports, and custom entities to enhance CRM functionality.
  • Integration and Data Management: Oversee the integration of Microsoft Dynamics CRM with other systems and data sources. Manage data import/export, ensure data integrity, and implement data cleansing processes.
  • User Support and Training: Provide support to CRM users, including troubleshooting issues, resolving technical problems, and answering user queries. Develop and deliver training materials and sessions to ensure effective use of the CRM system.
  • Process Improvement: Analyze business processes and CRM usage to identify opportunities for improvement. Implement best practices and enhancements to optimize CRM performance and user experience.
  • Reporting and Analytics: Develop and maintain reports and dashboards to provide insights into customer interactions, sales performance, and other key metrics. Use CRM data to support decision-making and strategic planning.
  • Project Management: Participate in CRM projects, including upgrades, new implementations, and system enhancements. Manage project timelines, resources, and deliverables to ensure successful outcomes.

Requirements:

  • Minimum of +2 years of experience in managing and configuring Microsoft Dynamics CRM.
  • Experience with Dynamics 365 is highly desirable.
  • Technical Skills: Proficiency in Microsoft Dynamics CRM customization, configuration, and administration. Experience with CRM integrations and data management. Knowledge of CRM reporting tools and analytics.
  • Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills.

Preferred Qualifications:

  • Certifications such as Microsoft Certified: Dynamics 365 Fundamentals or Microsoft Certified: Dynamics 365 Sales Functional Consultant.