Operations Associate, Americas

3 semanas atrás


São Paulo, São Paulo, Brasil System1 Group PLC Tempo inteiro
Job Summary

We are seeking a highly skilled Operations Associate to join our team in the Americas region. As an Operations Associate, you will play a critical role in ensuring the efficient resolution of project delivery, managing fieldwork performance, and advising sales and research teams on best practices.

Key Responsibilities
  • Respond to queries in JIRA Helpdesk and oversee the resolution of project delivery
  • Manage fieldwork performance and escalate issues with suppliers when necessary
  • Advise sales and research teams on best practices and product concerns
  • Collaborate with key delivery suppliers worldwide, including our offshore Delivery team in Bulgaria and expert sample providers, translation, and data processing/charting agencies
  • Work closely with sales and research teams to align efforts and ensure seamless customer delivery
  • Identify and resolve challenges and issues within the delivery operations process and maintain updated instruction documents
  • Communicate effectively with customers and suppliers in English, regardless of their location
Requirements
  • Strong communication skills in English (written and verbal)
  • Three to five years' work experience
  • Understanding of project management principles
  • Able to work on a shift of 10am – 8pm (TBD)
  • Basic experience with ticketing systems (JIRA etc) and Microsoft Office suite
Preferred Qualifications
  • Experience working for a US-based team
  • Two years' experience in a customer-focused role
  • Bachelor's degree in business, international relations, or a related field
What We Offer
  • Competitive salary + bonus scheme
  • Health Insurance / Medical Insurance / Dental Insurance
  • Pension / 401K Plan
  • Flexible working arrangements (hybrid)
  • Educational reimbursement opportunities
  • Unlimited opportunities to interact with leading thinkers in advertising and marketing fields
  • Recognition Scheme to show appreciation
  • Regular socials, including summer and winter parties
  • Financial Health checks
  • Wellbeing resources, including 'de-clutter days' for personal and professional needs

We welcome applicants from diverse communities and encourage candidates to ask about reasonable adjustments to support through our recruitment process and while in post.



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