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Operations Associate, Americas
2 meses atrás
We are seeking a highly skilled and experienced professional to join our team as an Operations Associate, Americas. This role will be responsible for managing fieldwork performance, escalating issues with suppliers, and advising sales and research teams on best practices and product concerns.
Key Responsibilities- Respond to queries in JIRA Helpdesk and oversee the efficient resolution of project delivery
- Manage fieldwork performance and escalate issues with suppliers when necessary
- Advising sales and research teams on best practice and product concerns
- Working with key delivery suppliers around the world, including our offshore Delivery team in Bulgaria and expert sample providers, translation and data processing/charting agencies
- Work closely with the sales and research teams to align efforts and ensure a seamless customer delivery
- Identify and resolve challenges and issues within the delivery operations process and keep instruction documents updated
- This role will be working in English, regardless of location of the customer or supplier
- Happy working in a fast-paced environment and dealing with changes as they arise
- Confident communicating at all levels, both internally and externally
- Happy working collaboratively as part of a team and building great working relationships across the company
- Able to prioritise workload and be resourceful in solving problems
- Positive and conscientious, with a flexible approach to work
- Eager to learn new skills and keen to build on existing experience
- Able to remain calm and focussed under pressure
- Analytical and problem-solving skills, with great attention to detail and very organized
- Must have Strong communication skills in English (both written and verbal)Three to five years' work experienceUnderstanding of Project management principlesAble to work on shift of 10am – 8pm (TBD)Basic experience with ticketing systems (JIRA etc) and Microsoft Office suite
- Nice if you have Experience working for a US-based teamTwo years' experience in a role with a customer-focussed mindsetBachelor's degree in business, international relations, or a related field
- Competitive salary + bonus scheme
- Health Insurance / Medical Insurance / Dental Insurance
- Pension / 401K Plan
- Flexible working arrangements (hybrid)
- Educational reimbursement opportunities
- Unlimited opportunities to interact with some of the leading thinkers in advertising and marketing fields
- A Recognition Scheme to say thank you
- Regular socials, including summer and winter parties.
- Financial Health checks
- Wellbeing resources, including \"de-clutter days\" for your personal and professional needs.
We welcome applicants from all diverse communities and encourage our candidates to ask us about reasonable adjustments that we may be able to make to support through our recruitment process and while in post.
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