Customer Experience Ambassador

2 semanas atrás


Goiânia, Goiás, Brasil Accor Hotels Tempo inteiro

Customer Experience Ambassador

At Accor Hotels, we're committed to delivering exceptional guest experiences. As a Customer Experience Ambassador, you'll play a vital role in ensuring our guests have a memorable stay with us. Your primary responsibility will be to provide top-notch service, from greeting and check-in to responding to requests and settling accounts. You'll also have the opportunity to add a personalized touch to each guest's experience, making their stay with us truly unforgettable. Additionally, you'll be responsible for promoting our hotel facilities and looking for ways to enhance a guest's stay through up-selling. If you're passionate about delivering exceptional customer experiences and have a service-focused personality, we'd love to hear from you.

Key Responsibilities:

  • Greet and check-in guests, ensuring a warm and welcoming experience
  • Respond to guest requests and resolve any issues promptly
  • Settle accounts and manage guest payments
  • Provide exceptional service, adding a personalized touch to each guest's experience
  • Promote hotel facilities and look for opportunities to enhance a guest's stay through up-selling

Requirements:
  • Service-focused personality with excellent communication skills
  • Experience working in a 5-star hotel or relevant industry experience
  • Fluency in English and Arabic, with additional languages a plus
  • Bachelor's degree or diploma/certification in a relevant field

About Accor Hotels:

We're an inclusive company that values diversity and promotes equal opportunities for all. Our commitment to diversity and inclusion is at the heart of everything we do, and we're passionate about creating a workplace where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and have a service-focused personality, we'd love to hear from you.
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