Relationship Builder and Success Strategist

1 semana atrás

Florianópolis, Santa Catarina, Brasil beBeeClientSuccess Tempo inteiro US$90.000 - US$120.000
Client Success Associate Opportunity

Street Diligence is a high-growth, innovative venture with an ambitious expansion plan. Our clients are leading financial institutions using our platform to analyze and negotiate advantageous terms in legal and financial contracts.

We break down key contract terms, identify market and off-market conditions, and flag risks embedded in contract terms. Our platform provides unique visuals, benchmarking, and comparison tools for negotiations and contract management.

The Role

As a Client Success Associate, you will partner with the CTO & Director of Operations to onboard new clients and foster ongoing relationships with current clients. This role requires a unique blend of communication skills, business acumen, creative problem-solving, and project management expertise.

  • Create and refine onboarding processes for seamless client implementation and success.
  • Establish, monitor, and communicate critical performance indicators (KPIs) concerning client success, such as satisfaction scores, engagement, and overall client health.
  • Craft personalized success strategies by understanding each client's journey and pain points.
Requirements

This role requires:

  • At least 1 year of experience in a client-facing role at a B2B SaaS company, such as success, support, or sales.
  • Ability to understand and effectively communicate complex concepts to clients.
  • Excellent communication and project management skills for internal and external execution and delivery of projects.
Benefits

This role offers a proactive and strategic thinking environment centered on delivering tangible outcomes. A client-centric attitude and ability to increase client experience are essential for success.

Equal Opportunity Employer

Street Diligence is an equal opportunity employer, committed to merit-based employment decisions and nondiscrimination in all aspects of employment.

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