Establish Long-Term Client Relationships

Há 5 dias

Florianópolis, Santa Catarina, Brasil beBeeCustomerSuccess Tempo inteiro US$95.000 - US$121.000
Job Title

We are seeking a seasoned professional to fill the role of Customer Success Manager. This is an exceptional opportunity for someone who excels in building and maintaining long-term relationships with clients, driving value throughout the customer journey.

This high-profile, client-facing position requires collaboration with various functions, including product, engineering, sales, support, and others, to drive successful onboarding, adoption, enablement, expansion, and renewal experiences.

About the Role
  • Manage complex customer relationships throughout the post-sales cycle, including onboarding, adoption, and renewal phases.
  • Cross-functional collaboration with sales, support, and product teams to ensure alignment and enhancements on customers' needs and priorities.
  • Monitor customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them.
  • Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption.
  • Maintain proactive communication to identify opportunities for deeper engagement and monitor KPIs to ensure customer satisfaction and value maximization.
Requirements
  • 3+ years of experience working as a Customer Success Manager.
  • Demonstrated ability in leading onboarding and renewal processes for complex products and environments.
  • Technical background skills with the ability to understand and effectively communicate complex concepts.
  • Strong problem-solving skills.
  • Highly organized with the ability to multitask effectively.
  • Willingness to travel up to 30% of the time, with previous experience working globally with large B2B customers, including C-level executives, preferably in the government sector.
  • Excellent English proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
What We Offer

A diverse team environment where everyone has a voice and contributes to making a difference.

The opportunity to work with top-notch professionals who share your passion for delivering excellent results.

A collaborative culture that encourages creativity, innovation, and continuous learning.

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