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Customer Experience Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiro

About Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Advisor. As a key member of our customer service team, you will be responsible for facilitating equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies. Your primary goal will be to deliver a great customer experience every time, ensuring that our customers receive the best possible outcomes.

Key Responsibilities

  • Support customer orders for credits and returns globally.
  • Identify trends through analysis and escalate to the proper channel.
  • Collaborate with Specialists and Business Process Owners to identify and develop best practices.

Requirements

  • Excellent interpersonal, analytical, and communication skills.
  • Adaptable and able to identify the urgency of tasks and prioritize accordingly.
  • Strong computer skills and ability to quickly navigate multiple business systems.
  • Process-oriented, detailed, and adaptable to changes in technology.

Preferred Qualifications

  • Bachelor's Degree in Administration or Industrial Engineering.
  • Fluent English.
  • SAP Experience.
  • Strong analytical and decision-making abilities.
  • Excellent verbal and written communication skills.
  • Willingness to collaborate with team and provide feedback.
  • Advanced in Spanish or/and Portuguese.

What We Offer

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.