Shift Manager
Há 3 dias
Amazon Logistics is seeking a highly skilled and experienced Shift Manager to join our team in Hidrolandia-GO. As a Shift Manager, you will be responsible for leading the night shift operation in a Delivery Station, providing leadership to Team Leads, Operators, and Delivery Service Providers, managing external agency relationships, and performance.
Key Responsibilities:- Oversee the operation that focuses on the delivery of Amazon orders direct to customers.
- Support your team of operational leaders in daily management of the delivery station, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
- Work with Key Performance Indicators (KPIs) such as On Time Dispatch, First Day Delivery Success, and enhancing customer service.
- Think analytically about project management with attention to detail, the ability to influence others, and exceptional organizational skills.
- Be obsessed by metrics and dive deep to find root causes quickly to drive improvements.
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Utilize exceptional problem-solving and communication skills to influence business and technical audiences.
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Map business requirements, understand business process, study and analyze workflows, and design solutions.
- Continuously utilize software and hardware tools to ensure normal day-to-day operations.
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
- Bachelor's degree.
- Employee and performance management experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Intermediate English and Fluent Portuguese.
- Performance metrics, process improvement, or lean techniques experience.
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