Experience Manager

1 semana atrás

São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro US$80.000 - US$120.000
Job Overview

This role involves delivering top-notch service experience to our customers across various countries in Latin America. The Service Delivery Manager will work closely with the CX & Relationship Manager for Brazil region and oversee the performance of multiple BPOs.

Key Responsibilities
  • Service Oversight: Ensure services meet agreed-upon standards and key performance indicators, monitoring performance and addressing any issues or deviations;
  • Client Relationship Management: Act as the primary point of contact for clients regarding service delivery and build strong relationships to understand their needs and expectations;
  • Team Coordination: Collaborate with internal teams to ensure seamless service delivery and coordinate resources to meet service commitments;
  • Incident and Problem Management: Oversee the resolution of service-related incidents and problems, conducting root cause analysis and implementing preventive measures;
  • Continuous Improvement: Identify opportunities to enhance service quality, efficiency, and customer satisfaction, implementing best practices and process improvements;
  • Reporting and Communication: Provide regular reports on service performance to stakeholders and communicate service updates, issues, and resolutions;
Requirements
  • A minimum of 5 years' experience in field service and 2 years in a management or supervisory role;
  • Excellent time management skills, ability to work under pressure, and self-motivation;
  • Bonus: Knowledge or experience within the Ridesharing or Fintech industry;
  • Advanced English language proficiency;
  • Ability to build credible business relationships with stakeholders internally and externally;
  • Resilience in a dynamic environment to deliver exceptional customer experiences;
EEO Statement
  • We prioritize creating valuable experiences for our users through innovation, safety, and efficiency;
  • We are data-driven, making informed decisions through valuable metrics;
  • We believe in win-win collaboration, keeping everyone's best interest at heart;
  • We value integrity, always doing the right thing;
  • We strive for continuous improvement, learning from mistakes, and growth;
  • We promote diversity and inclusion, respecting each other's differences;

Diversity is not just a vision but a non-negotiable value. We rely on the governance of the Diversity Committee to achieve this goal.

  • Product Experience Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeVoucher Tempo inteiro R$109.350 - R$151.460

    Product Experience ManagerVoucher recipient experience enhancement opportunities exist within a high-growth product, driving client engagement through events and promotional activities.About the RoleThis role has revolutionized the way clients interact with vouchers, and we're seeking an experienced manager to lead end-to-end enhancements ensuring seamless...

  • Customer Experience Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Factorial Tempo inteiro

    HelloAt Factorial we're looking for a **Customer Experience Manager - Brazilian Market **to help us take the company to the next level.We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.**About us**Factorial's an HR...

  • Transportation Experience Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeTransportation Tempo inteiro R$90.000 - R$120.000

    Job Description">Are you passionate about shaping the future of Transportation in Amazon Marketplace? Do you want to manage a complex network of sellers who deliver through third-party carriers and implement projects to improve their experience? We are seeking a highly qualified and motivated Logistics Project Manager who is enthusiastic about driving growth...

  • Verification Experience Manager

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeVerification Tempo inteiro R$1.200.000 - R$1.500.000

    Verification Experience ManagerWe are seeking a talented Program Leader to spearhead our verification new vertical.About the RoleDefine strategies to enhance current Compliance verification for sellers in Brazil.Main point of contact (POC) to multiple global stakeholders from multiple teams.Improve high-impact seller-facing processes.This role has a strong...

  • Customer Experience Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$55.000 - R$91.000

    Job OpportunityWe are seeking a skilled professional to fill the role of Customer Experience Manager. This position will serve as the primary point of contact for clients and internal stakeholders, fostering strong relationships and ensuring seamless collaboration.Main Responsibilities:Build and maintain client relationships through effective communication...

  • Sr Product Manager for new channels, Shopping Experience

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Sr Product Manager for new channels, Shopping Experience Join to apply for the Sr Product Manager for new channels, Shopping Experience role at Amazon Sr Product Manager for new channels, Shopping Experience 2 days ago Be among the first 25 applicants Join to apply for the Sr Product Manager for new channels, Shopping Experience role at Amazon ...

  • Product Technical And Experiences Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Motorola Mobility (a Lenovo Company) Tempo inteiro

    Product Technical and Experiences Manager Join to apply for the Product Technical and Experiences Manager role at Motorola Mobility (a Lenovo Company) Product Technical and Experiences Manager 1 day ago Be among the first 25 applicants Join to apply for the Product Technical and Experiences Manager role at Motorola Mobility (a Lenovo Company) We are Lenovo....

  • Customer Experience Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeExperience Tempo inteiro R$1.200.000 - R$1.500.000

    Job Title: Customer Experience ManagerJob Description:We are seeking a seasoned professional to lead our Customer Support team in São Paulo. As a pioneer in this role, you will play a crucial part in shaping the culture of our organization and driving growth in our new Customer Support teams.Key Responsibilities:- Develop and build a high-performing team of...

  • International Employee Experience Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCareer Tempo inteiro US$90.000 - US$120.000

    People Operations SpecialistWe are seeking a skilled People Operations Specialist to join our team. This role will be responsible for managing employee experience across the employment lifecycle, acting as an advisor to managers and employees.Key Responsibilities:Provide advice, coaching and support to managers and employees to improve employee experience...

  • Senior Customer Experience Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$120.000

    Job OverviewWe are seeking a Service Delivery Manager to ensure the delivery of excellent customer service experience across multiple countries in Latin America.This is an exciting opportunity to work in a fast-paced and dynamic environment where you will be responsible for managing customer relationships, resolving issues, and improving overall service...