Training and Quality Analyst

4 semanas atrás


São Paulo, São Paulo, Brasil Shopee Tempo inteiro
Job Title: Training and Quality Analyst

Join Shopee and SeaMoney, a leading e-commerce platform, as a Training and Quality Analyst. This role is part of our Brazil team and will be responsible for ensuring the quality of our programs and processes.

Key Responsibilities:
  • Develop and implement training programs for internal agents and outsourced teams.
  • Conduct quality control and process improvement initiatives to ensure consistency and efficiency.
  • Support the creation of new features and processes, including user acceptance testing.
  • Collaborate with cross-functional teams to onboard and train new employees.
  • Provide support to daily activities of internal agents and help with outsourced management.
Requirements:
  • Bachelor's degree in Business Administration, Engineering, Economics, or similar field.
  • Advanced English language skills.
  • Proficiency in Excel and PowerPoint.

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply for this exciting opportunity.


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