Customer Issue Resolution Professional

Há 7 dias

São Paulo, São Paulo, Brasil beBeeCompliance Tempo inteiro R$71.000 - R$103.000
Complaint Handling Specialist

The role of a Complaint Handling Specialist involves conducting thorough investigations into customer complaints, ensuring that all relevant information is gathered and documented. This includes following up with customers to obtain any missing details and recording all attempts in the complaint database.

Strong relationships are built with internal stakeholders, including product surveillance management, to ensure timely responses to regulatory bodies' requests for further information.

As a Subject Matter Expert, you will provide guidance and support to colleagues on designated products within the team. Your expertise will be invaluable in making informed decisions regarding replacement, credit, or warranty claims.

Effective communication and interpersonal skills are essential in handling sensitive conversations with patients, customers, and healthcare professionals. You must be able to express yourself clearly and professionally in both written and verbal communications.

A bachelor's degree and at least 3-5 years of experience in a call center environment, preferably in a healthcare setting, are required. Strong attention to detail, critical thinking, and the ability to work independently with minimal direction are also essential.

English and Spanish skills are mandatory, and proficiency in software systems, including Excel, is necessary. The ability to prioritize tasks effectively and manage time efficiently is also crucial in this role.

This position offers the opportunity to grow and develop your skills as a specialist in complaint handling. You will be part of a dynamic team that values collaboration, innovation, and continuous improvement.

  • Bachelor's degree.
  • At least 3-5 years of experience in a call center, preferably in a healthcare setting.
  • English and Spanish skills are mandatory.
  • Strong attention to detail, critical thinking, and ability to work independently.
  • High-quality customer service skills.
  • Ability to express ideas clearly in both written and oral communications.
  • Knowledge of country regulations.
  • Computer skills and ability to navigate through software systems, including Excel.

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