Customer Complaint Resolution Specialist
Há 2 dias
As a complaint resolution expert, you will be responsible for effectively managing and resolving customer complaints in a timely manner.
Key Responsibilities:- Conduct thorough investigations into customer complaints, gathering all necessary information and documenting attempts to resolve issues.
- Collaborate with internal stakeholders to address adverse events, handling sensitive conversations with patients, customers, and healthcare professionals.
- Support complex complaints that are escalated, serving as an expert for designated products within the team.
- Make informed decisions regarding replacements, credits, or warranty claims, notifying relevant stakeholders and coordinating logistics for complaint samples.
- Bachelor's degree in a relevant field.
- A minimum of 3-5 years' experience in a call center, preferably in a healthcare setting.
- Proficiency in English and Spanish, with strong attention to detail, critical thinking, and ability to work independently.
- High-quality customer service skills, with ability to express ideas clearly in written and oral communications.
- Knowledge of pharmaceutical, biological, or device-related products, computer skills, and ability to navigate software systems.
- Strong prioritization and time management skills.
This role requires excellent communication, interpersonal, and problem-solving skills. A strong background in customer service, healthcare, or related fields is essential.
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