Onboarding Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$90.000 - US$124.000

Job Title: SuccessFactors Support Analyst

A senior-level support professional is required to maintain all ADM systems in operation with the highest level of availability.

The ideal candidate will assist in the smooth execution of onboarding processes, manage system tickets, and serve as a liaison between IT and end users.

Key Responsibilities:
  • Provide deep technical expertise in process areas and demonstrated knowledge of key integration points across different modules and technical components.
  • Understand global templates and regional solutions designed by Solution Delivery teams and resolve tickets while maintaining solution integrity.
  • Perform thorough testing, including regression testing, before releasing any solution for final user validation.
  • Understand and follow IT processes in performing day-to-day activities.
  • Understand the Service Management process, update incident, problem, and service tickets regularly, and accurately document resolution in the service management tool.
  • Design and configure minor enhancements following standard configuration naming standards documents and Functional design documents.
  • Provide technical input in support of audit requests as needed.
  • Follow regulatory compliance and security standards.
  • Partner with other process and system experts to identify business process continuous improvement opportunities.
  • Provide day-to-day support for the SuccessFactors Onboarding module 20, resolving issues and responding to user queries.
  • Troubleshoot system errors, onboarding task failures, and data flow inconsistencies.
  • Monitor integrations between Onboarding and Employee Central EC.
  • Assist with configuration updates, testing, and deployment of changes related to onboarding templates, steps, forms, and workflows.
  • Manage user roles and permissions related to the onboarding process.
  • Collaborate with Talent Acquisition and IT teams to support continuous improvement and process alignment.
  • Generate reports and dashboards for onboarding status compliance and metrics.
  • Participate in system upgrades, regression testing, and deployment activities.
  • Provide user support documentation and training for learners and administrators.

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