Digital Customer Engagement Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$80.000 - US$100.000
About the Role

We are seeking a skilled professional to fill a key position as Customer Success Manager. As a member of our team, you will be responsible for delivering exceptional support to our clients in Latin America.

Your Key Responsibilities:

  • Drive product adoption to help customers achieve their business goals and realize value through success planning.
  • Develop an in-depth understanding of your customers' businesses by conducting regular health checks.
  • Build strong relationships with key stakeholders within each account through education, coaching, and effective communication skills.
  • Act as a trusted advisor and advocate for our clients, providing expert guidance on how to maximize the value from our platform.
  • Collaborate with customers to develop, launch, and manage marketing campaigns that align with their engagement and revenue objectives.
  • Stay up-to-date on industry trends and best practices in digital marketing and analytics, sharing your expertise with our clients to inform their decision-making.
  • Ensure our clients receive the most value from our platform by leveraging its full range of features and functionality.
  • Serve as a liaison between our clients and internal teams to facilitate seamless communication and collaboration.
  • Address customer concerns promptly and professionally, providing reassurance and support when needed.
Requirements

To succeed in this role, you will need:

  • A bachelor's or master's degree in Computer Science, Information Technology, Marketing, Business, or a related field.
  • At least 5-8 years of experience in a similar role, preferably with 2-3 years of experience as a Customer Success Manager or Account Manager.
  • A solid technical foundation and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools.
  • Familiarity with APIs, SDKs, and data analytics tools is essential.
What We Offer

We provide a dynamic work environment that fosters growth, learning, and innovation. Our team members enjoy:

  • Competitive compensation and benefits packages.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • The chance to work with a cutting-edge technology platform that drives real impact in the lives of our clients.
  • A collaborative and supportive team culture that values diversity, inclusion, and mutual respect.
About Us

We are a leading all-in-one customer engagement platform, trusted by over 2,000 global brands to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, we empower brands to build lasting relationships with their customers.

Our innovative platform, backed by 11 technology patents, enables us to process over 30 billion events daily and reach 3+ billion devices worldwide. Join us in shaping the future of engagement and contributing to a company that prioritizes growth, curiosity, and inclusivity.

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