
Order Management Specialist
Há 7 dias
We are seeking a skilled professional to join our team as an Order Management Specialist. This role is ideal for individuals who have experience in managing orders, coordinating delivery, and providing excellent customer service.
Responsibilities:- To understand the customer's requirements at the inception of orders/service requests/projects and throughout the rollout process.
- To attend meetings with SD teams to discuss and agree on customer service improvement plans and new opportunities.
- Coordinate the delivery of customer requirements for products and sites via consolidated order progress tracking systems.
- To keep customers informed of progress, risks, and issues at agreed-upon frequencies and formats.
- Drive improvements for customers by producing and maintaining delivery improvement plans.
- Identify risks and progress issues and conduct jeopardy management where required to put in place appropriate actions for successful resolution.
- A degree in Administration or related field.
- Previous experience in Telecommunications.
- Proficiency in English (Advanced).
- Vale-transporte
- Vale-refeição
- Assistência médica
- Assistência odontológica
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