Insurance Service Operations Specialist

1 semana atrás


São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$100.000 - R$150.000
Job Title:
Insurance Service Operations Specialist

About the Role:
We are seeking a skilled Insurance Service Operations Specialist to join our team. As an integral part of our organization, you will play a key role in driving operational excellence and delivering exceptional customer experiences.

Key Responsibilities:
  • Lead the execution and management of operational initiatives to improve efficiency and customer satisfaction.
  • Collaborate with cross-functional teams to design and implement business solutions that enhance employee performance and agent interactions.
  • Analyze key performance metrics and operational data to identify areas for improvement and develop actionable insights.
  • Develop and present business cases and data-driven solutions to support decision-making.
  • Manage change management activities, including impact assessments and stakeholder communication.

Requirements:
  • Minimum of 5+ years of experience in contact center operations or related fields with experience in leading large-scale transformation initiatives.
  • Proven ability to conduct root cause analysis, develop actionable insights, and recommend improvements for key metrics.
  • Strong data analysis skills and ability to tell a story with data.
  • Excellent communication and presentation skills with senior leadership.
  • Experience with automation, AI, and digital transformation within contact centers is a plus.

Preferred Skills:
  • Office 365 proficiency (Excel, PowerPoint, Power BI, Power Apps).
  • Knowledge of tools such as Salesforce, Quickbase, Clarabridge, Speech Analytics, Guidewire Policy Center, and Duck Creek.


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