
Business Account Manager
2 semanas atrás
A business account manager will oversee customer portfolios, identify focus accounts and escalate as needed. Responsibilities include analyzing delinquent accounts, negotiating payments and working with internal teams to resolve billing issues.
About You- Related work experience: 2 - 4 years
- Finance background
- Bilingual: Fluent in Portuguese & English
- LATAM market understanding and statutory requirements
- Manages the medium to large business customers portfolio on a daily basis via AR Aging report.
- Identifies focus accounts that require intervention or escalation to Team Lead/Management.
- Examines and investigates the detailed level of customer accounts invoices, payments, credit memos and unapplied credit via account reconciliation.
- Works with Sales, Legal, Finance Ops, Renewals and other internal workforce to ensure proper coordination and escalation is addressed on the account and/or resolve billing issues which has a direct impact to collection process.
- Recommends and process Suspension, Cancellation, Write-off and Reactivation.
- Analyses the delinquent account balances and negotiate with delinquent accounts.
- Conducts quality controls/operational audit work, monitor control compliance and report any control deficiency.
We are an equal opportunity employer. We advocate for digital first customer experiences and believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
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