Lead Operations Manager

Há 3 dias


Rondônia, Brasil beBeeShift Tempo inteiro R$90.000 - R$120.000

As a Shift Lead Specialist, you will play a pivotal role in driving daily operations and ensuring seamless shift transitions. Your primary objective is to oversee the efficient execution of tasks during assigned shifts, guaranteeing that all activities are completed on schedule.

Your responsibilities will include:

  • Operational Oversight: Oversee day-to-day operations during assigned shifts, guaranteeing tasks are completed efficiently and on schedule.
  • Resource Management: Manage resource allocation, balancing workloads to meet demand and optimize productivity.
  • Troubleshooting: Address operational issues promptly, escalating to relevant departments or channels as needed.
  • Team Supervision: Supervise and direct team members, providing clear instructions and support during the shift.
  • Mentorship: Guide and mentor new and existing team members, ensuring they adhere to company policies and procedures.
  • Performance Monitoring: Monitor team performance, providing real-time feedback to enhance productivity and service quality.
  • Customer Resolution: Ensure timely and professional resolution of possible customer inquiries and complaints.
  • Compliance: Maintain compliance with safety guidelines, legal regulations, and company policies during the shift.
  • Reporting: Compile shift reports, documenting key activities, incidents, and performance metrics.


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