Effective Client Liaison Specialist

Há 3 dias


Campinas, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro US$60.000 - US$80.000
Customer Success Coordinator

We are seeking a dynamic and detail-oriented individual to join our team as a Customer Success Coordinator. The ideal candidate will coordinate and support customer-facing activities, including onboarding, training logistics, event scheduling, and communications.

Key Responsibilities
  • Meet with customers alongside the team to support onboarding and relationship-building efforts.
  • Facilitate smooth onboarding processes for new customers, ensuring they receive the necessary information and support to begin using our products or services effectively.
  • Administer ITSM forms and perform routine system checks to ensure service continuity and compliance.
  • Maintain accurate customer and delegate databases, ensuring timely updates and professional communication.
  • Manage domestic and international travel arrangements for team members attending events, conferences, or meetings, ensuring cost-effectiveness and adherence to company policies.
  • Track and manage expenses related to customer events, training sessions, and marketing initiatives, ensuring adherence to budgetary guidelines.
  • Craft and distribute communications and announcements to customers, including statements, transcripts, and other relevant updates.
Requirements
  • Comfortable with frequent domestic and international travel.
  • Professional proficiency in English.
  • Bachelor's degree in a related field.
  • Proven experience with customer experience/engagement coordination.
  • Proficiency in digital tools and platforms.


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