Customer Service Career Opportunity
1 dia atrás
The primary point of contact for customers is the Customer Service Representative.
Key responsibilities include intercepting shipping orders, processing them into the system, conducting follow-up with requestors/customers/foreign offices, and ensuring all communication between departments and customers to solve operational duties.
Essential Functions:- Processes orders for shipment received from customers or foreign offices.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Examines records such as bills of lading and related documents of shipments and informs customers of unit prices, shipping dates, anticipated delays, and additional information needed by customers.
- Submits total cost for customers into the system, records or files copy of orders received as requested.
- Improves overall sales and marketing intelligence/insight into target assigned areas.
- Acquires new traffics import, export, and local services; post-landing, customs clearance, and spot business opportunities.
- Drives new revenue streams through better execution on marketing & lead generation campaigns and programs into the target assigned areas.
- Takes marketing operational costs out of their business, thus driving better marketing ROI.
- Confers with operations clerks to expedite or trace missing or delayed shipments.
- Compiles statistics and prepares accuracy data or market insights about their target.
- Investigates overdue and damaged shipments or shortages in shipments for customers and/or carriers.
- Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
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