Senior Customer Success Strategist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$84.900 - R$107.350

Unlock Customer Success: Drive Growth and Retention

In this pivotal role, you will be the driving force behind delivering exceptional support to customers in LATAM for a leading solution. Your primary objective is to provide holistic support to help customers realize value, engineer solutions, and drive product adoption.

Key Responsibilities:

  • Develop and implement comprehensive strategies to boost customer engagement and satisfaction.
  • Build strong relationships with customers through regular communication, ensuring their business needs are met and exceeded.
  • Collaborate with cross-functional teams to develop and execute marketing campaigns that meet or exceed revenue goals.
  • Provide expert guidance to customers on leveraging our platform to achieve their desired outcomes.
  • Stay up-to-date on industry trends and best practices to continuously enhance your skills and knowledge.

Requirements:

  • Bachelor's / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.
  • Minimum 5-8 years of experience, with 2-3 years in a similar Customer Success Manager or Account Manager role.
  • Strong technical aptitude and understanding of SaaS platforms, mobile technologies, and digital marketing tools.
  • Knowledge and understanding of APIs, SDKs, and data analytics tools.

Performance Metrics:

  • Retention Rates: Client renewal and churn rates.
  • Product Adoption: Depth and breadth of platform features utilized by clients.
  • ROI Performance: Effectiveness of client campaigns/executed using our platform.
  • Client Satisfaction: Measured through Net Promoter Score, case studies published & feedback.
  • Expansion: Measured through upsell & cross-sell of our platform.

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