Manager of Client Relationships

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$80.000 - US$120.000
Job Title:

Customer Success Manager

Overview:

We are seeking an experienced Customer Success Manager to join our team. This individual will be responsible for ensuring the success of our clients by developing and maintaining strong relationships with key decision makers.

Responsibilities:
  • Establish and maintain relationships with key decision makers within assigned accounts.
  • Orchestrate relationships with assigned clients, which will include defining value, increasing adoption, and securing retention.
  • Ensure client reference ability to support the Sales organization in expansions and closing processes.
  • Facilitate executive-level engagements such as value assessment and realization, product strategy, and EBRs.
  • Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
  • Identify and manage escalations for successful resolution by driving internal and external team action items.
  • Develop strategic account plans for 100% consumption and areas of growth based on customer's short, mid, and long-term goals.
  • Know the market and maintain a good knowledge of all key competitors. Identify new use cases and new organizational contacts to expand on our customer's realized value and organization success.
  • Be responsible for renewal, health, and risk forecasting and reporting on your client portfolio.
Requirements:
  • Experience negotiating and closing customer contracts (renewals & expansion).
  • 5+ years history of success as a customer success manager, consultant, pre-sales, account management, technical account management, or equivalent.
  • Experience working with partners.
  • Track record of guiding technical conversations and persuading others to take action based on requirements.
  • Experience in software and ideally in DevOps, Test Data Management, Agile, CI/CD, and/or Masking.
  • Must work within a team environment with sales, field services, and delivery teams.
  • Knowledge of customer success tools such as Gainsight and efficient in creating PowerPoint presentations, Excel, and ROIs.
  • At a minimum, must speak Portuguese, Spanish, and English.
  • Must be able to travel at times.
What We Offer:

Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

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