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{"h1": "TechBiz Global GmbH: DevOps Support Engineer Role", "p": "At TechBiz Global GmbH, we are seeking a highly skilled DevOps Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.", "ul": [{"li": "Manage support tickets using CRM tools and provide front-line technical support with exceptional customer service via Zendesk and Teams meetings."}, {"li": "Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues in a timely and professional manner."}, {"li": "Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required."}, {"li": "Identify and escalate priority issues per client specifications, working closely with customers, engineering team, management team, and sales team as a point of contact for client issues."}, {"li": "Understand processes, event management, and prioritization, following written procedures and sharing knowledge among the team."}], "h2": "Requirements", "ul": [{"li": "Ability to work in shifts, considering working at nights and weekends."}, {"li": "Customer Support experience in customer-facing technical roles, with previous experience in IT support organizations."}, {"li": "2-3 years' experience working and troubleshooting in cloud-based environments (Azure\AWS), with excellent problem-solving and multitasking skills."}, {"li": "Ability to self-manage and take initiative, with strong verbal and written communication skills in English."}, {"li": "Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure, and Remote management tools and Developing Automation."}], "p": "If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]."}