DevOps Support Specialist

2 meses atrás


São Paulo, São Paulo, Brasil TechBiz Global GmbH Tempo inteiro

{"h1": "Support Engineer - Cloud Infrastructure", "p": "At TechBiz Global GmbH, we are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:
","ul": [{"li": "Manage support tickets using CRM tools."}, {"li": "Provide front-line technical support with exceptional customer service via Zendesk and Teams meetings."}, {"li": "Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues."}, {"li": "Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required."}, {"li": "Identify and escalate priority issues per client specifications."}, {"li": "Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues."}, {"li": "Understand processes, event management and prioritization."}, {"li": "Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles"}], "h2": "Requirements:
","ul": [{"li": "Ability to work in shifts."}, {"li": "Considering working at nights and weekends."}, {"li": "Customer Support experience in customer-facing technical roles."}, {"li": "Previous experience in IT support organizations."}, {"li": "2-3 years' experience working and troubleshooting in cloud-based environments (Azure\AWS)."}, {"li": "Excellent problem solving and multitasking skills."}, {"li": "Ability to self-manage and take initiative."}, {"li": "Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools and Developing Automation."}, {"li": "Strong verbal and written communication skills in English. "}]}


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